How is it customer service, if it is a). automated, and b). doesn't work?
Case in point, a major satellite television provider. You forgot your password, and you are trying to pay your bill. Uh-oh, fill in your account number, your user name, and your password.......oops, didn't we just say we forgot our password? Then why are they asking for it again? send new password.......oops there it is........cut and paste......oh no, didn't work.......account is locked.....call customer service....recording......automated a**hole with shoddy voice recognition.......ok, we'll call the other number.......oops, that's tech. support....customer service is not available at night........Customer Service my ass..............
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